Refund policy

Last updated: 2026-04-25

We want you to love what you ordered. If something isn't right, here's how returns work at Aurielle Lane.

The basics

You have 14 days from the delivery date to request a return.
Items must be unworn, unwashed, and returned with original tags attached.
Accessories priced under $30 are final sale and cannot be returned.
Refunds post to your original payment method within 5–10 business days after we receive and inspect the return.

Who pays for return shipping

Standard returns: the customer pays return shipping. We recommend a tracked service so the package doesn't get lost in transit.
Defects, damage in transit, or wrong item shipped: we cover return shipping. Email us within 7 days of delivery with photos and we will send a prepaid label.

How to start a return

Email returns@auriellelane.com with your order number and the reason for the return.
We will reply within 1–2 business days with the return address and instructions.
Ship the item back. Once we receive and inspect it, your refund is processed.

International returns

The same 14-day window applies. International customers are responsible for return shipping and any duties, taxes, or customs fees on the return shipment. Original duties and shipping charges are not refundable.